Contact Us

Have questions or need assistance? Our team is ready to help you with all your delivery needs.

Get In Touch

Our Headquarters

Ventura, CA

Email Us

contact@ave-lux.com - Customer Support
contact@ave-lux.com - Sales Inquiries
contact@ave-lux.com - Employment Opportunities

Call Us

Customer Service: (813) 547-6057
Sales Department: (813) 547-6057
Toll-Free: 1-800-AVELUX-1

Hours of Operation

Monday - Friday: 8:00 AM - 8:00 PM EST
Saturday: 9:00 AM - 5:00 PM EST
Sunday: Closed (Online support available)

Regional Offices

  • West Coast: 789 Pacific Drive, Suite 300, Seattle, WA 98101
  • Midwest: 456 Logistics Parkway, Chicago, IL 60601
  • South: 321 Delivery Boulevard, Suite 200, Dallas, TX 75201

Send Us a Message

Our Location

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Frequently Asked Questions

How quickly can you deliver my package?

Delivery times vary based on distance and service level. We offer same-day delivery in major metropolitan areas, next-day delivery within regional zones, and 2-3 day delivery nationwide. Our team can provide a precise estimate for your specific needs.

Do you handle international shipments?

Currently, Avelux specializes in domestic deliveries across all 50 US states. For international shipping needs, we partner with global carriers and can arrange the handoff as part of our service. Contact our support team for details.

What types of items can you deliver?

We handle everything from standard packages to specialized items requiring temperature control or careful handling. However, there are restrictions on hazardous materials and certain regulated goods. Please contact us for specific item requirements.

How do I track my delivery?

All Avelux deliveries include real-time tracking through our customer portal or mobile app. You'll receive a tracking link via email and SMS updates at key points during the delivery process.

What if my package is damaged or lost?

We take responsibility for packages in our care. In the rare event of damage or loss, please contact our customer support team within 7 days of the scheduled delivery date. We'll investigate promptly and process claims according to our service agreement.

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